The export process creates a download file in an AES encrypted ZIP format.
Many versions of Windows File Explorer can read standard ZIP files and older ZipCrypto encrypted ZIPs, but do not properly support AES-encrypted ZIP archives (AES-128 or AES-256). Microsoft documentation and community responses indicate that Windows' native ZIP handling does not provide full AES ZIP compatibility.
This means you might encounter problems when trying to drag or open the file directly from the Zip file using Windows Explorers’ built-in Zip functionality.
Common symptoms include:
- "Invalid password" even when the password is correct
- Error
0x80004005 - ZIP opens and shows filenames but extraction fails
- Files extract as 0 bytes
- Windows asks for a password repeatedly
To resolve this, you have a couple of options:
- Instead of double-clicking the downloaded file to open it, try right-clicking it and choose the “extract” or “unzip” option.
- Alternatively, you can consider using a different Zip program like 7Zip or WinZip, which are capable of properly extracting the files from encrypted Zip archives.
- Make sure you have applied the latest Windows operating system updates, as this might be something Microsoft has improved in a recent release.
Alternative options include using a ZIP utility that supports AES encryption.
NOTE: The following options are provided as an assistive resource. Brillium does not specifically endorse or recommend any specific option below nor does Brillium have a relationship with . Always research and check external software for viruses or trojans. :
- 7-Zip (free)
- WinZip
- WinRAR
- PeaZip
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