Once an administrator creates a new user for access to a Brillium application from the Administrator console, an email will automatically be sent to the new user. This email will contain important new user information that includes the username and a temporary password.

NOTE: Brillium Application Website Address (URL)

The Brillium application website address (Brillium application URL) will be selected by new users in one of two ways:

  1. Upon signing up for a free trial or purchase of a new Brillium subscription, you will select your Brillium account URL This URL is in typically the form: but can be any available sub-domain that is available.
  2. For users with an existing account, the Brillium account URL can be obtained by contacting the Brillium Administrator for your organization.

Accessing an Account for the First Time

  1. Prior to accessing Brillium for the first time, a temporary password will be sent to you in a new user email.
  2. Use the temporary password provided in the new user email to login to the account for the first time.
  3. When the temporary is entered upon first login, new users will be prompted to change their password and create a personal password.
  4. Use the personal password for subsequent access to Brillium.


  • Temporary passwords are only valid for 7 days. We encourage you to login to your account at your earliest convenience and set a personal password.
  • Sometimes there are special characters that are part of the temporary password, such as a period or a comma. Be sure to include these special characters when entering the password.
  • Do not us copy/paste to enter the Temporary password. Some email clients, like Outlook and web based email clients will copy invisible formatting characters when using copy/paste to enter the temporary password. Those invisible characters will get pasted with the temporary password and cause it to fail.
  • The "Forgot your password?" feature only works after you have used your temporary password and set a personal password. This is to protect your user security. Once a personal password is set, users will be able to use the "Forgot your password?" feature to reset your password in the future.
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